Career
Service Advisor
Position Level
Junior Executive
Requirements
Responsibilities
The Service Advisor acts as the direct liaison between XPeng owners and the service workshop. They translate customer-reported issues into specific instructions for the mechanics.
1) Customer Reception & Diagnosis: Greet customers, gather vehicle info, and conduct initial diagnostics based on descriptions.
2) Work Order Management: Translate customer issues into actionable work orders for EV technicians.
3) Technical Translation: “Explain complex technical information in a way that can be understood by the customer.”
4) Cost & Warranty Estimates: Provide pricing for parts and labor, and verify warranty coverage policies.
5) Digital Scheduling: “Overseeing and managing the service center's scheduling and workflow” via dealer management software.
6) EV Consultation: Advise customers on smart EV care, software updates, battery health, and charging practices.
Qualification
Diploma/Advanced/Higher/Graduate Diploma
Job Details
Job Specialization
Customer Service
Job Location
Employment Type
Full-Time
Age Range of Candidate
-
Years of Experience
0
Monthly Salary
-