Services
General Support
General Support
For general XPENG enquiries, customer care follow-up, showroom information, campaign questions or ownership direction, our support team helps connect you with the right person.
General XPENG questions
Ask about XPENG models, features, charging, warranty direction, ownership flow or showroom visit preparation.
- G6 and X9 enquiry
- Feature and variant direction
- EV ownership basics
Follow-up assistance
Use this channel for general customer care, follow-up requests, campaign enquiry, appointment direction or internal team routing.
- Follow-up request
- Campaign information
- Customer care routing
Visit and contact direction
Get help with showroom location, operating information, contact routing or which department to message for your specific need.
- Showroom visit direction
- Operating information
- Department contact routing
Tell us what you need
If you are unsure whether your enquiry belongs to sales, aftersales or another team, start with General Support. We will help direct your request to the correct X Mobility channel.
Send your question
Share your name, preferred contact method and short enquiry details.
Get routed correctly
The support team will advise the right person or department for your request.
Receive follow-up
For open matters, the relevant team can continue the conversation with clearer context.
Include details
For vehicle owners, include model, registration number and a short description when relevant.
Message X Mobility support
For urgent service or sales-specific requests, the support team may redirect you to the relevant department.